FAQs - Treasure Coast Community Health

FAQs

Treasure Coast Community Health

Frequently Asked Questions

Why Should I Use MyChart?

We are excited to announce our upgrade to MyChart.

MyChart improves communication between you and the TCCH team.

NOTE: The old patient portal, My Health Record, will not be available after 5 pm, April 19, 2023.

NOTE: If you need a new MyChart account, please call us during normal business hours, 8 am – 5 pm, Monday through Friday at 772-257-8224, ext. 1923.

Download the MyChart app for improved communication between you and the TCCH team.

Google Play MyChart app

Apple App Store MyChart app

How do I make an appointment?

Call to schedule an appointment or request an appointment through the MyChart app. We have limited same-day appointments.

Many people in the community need affordable, accessible health care services. Therefore, we insist on a 48-hour notice if a patient needs to cancel or reschedule an appointment. We will send a text and/or email 3 days before your appointment. If you do not confirm, your appointment will be cancelled.

How much notice is required to cancel an appointment?

Many people in the community need affordable, accessible health care services. Therefore, we insist on a 48-hour notice if a patient needs to cancel or reschedule an appointment. We will send a text and/or email 3 days before your appointment. 3 days before your appointment. If you do not confirm, your appointment will be cancelled.

What information should I bring to my appointment?

What services are available at TCCH?

TCCH provides full-service healthcare:

Primary:

Specialty Services:

Diabetes support
Gynecology
Infectious disease including HIV and hep-C
Internal medicine
Mental and behavioral health therapy
Pediatrics
Substance use abuse
Pharmacy, in-house at Oslo, Gifford, and Fellsmere
Vision

How do I pay for the services?

We accept a wide variety of private insurance plans, Medicare and Medicaid, and the uninsured.

The primary mission is access to quality healthcare for all. However, TCCH does not provider care at no cost. A variety of payment options and financial assistance is available for those who qualify.

Health Navigators can assist with self-pay, high deductibles payment options, and a sliding fee discount based on income levels and family size.

You can pay your invoice online with MyChart.

What insurance plans are accepted?

We accept a wide variety of private insurance, Medicare, and Medicaid plans.

Do I qualify for the sliding fee discount program?

TCCH offers a sliding fee discount program based on a patient’s ability to pay for services. The sliding fee discount program is established and implemented to ensure that uniform and reasonable fees and discounts are consistently and appropriately applied to all health center patients to address financial barriers to care. Eligibility for the sliding fee discount program will be based on income and family/household size. If you have additional questions, please call 772-257-8224 to speak to one of our Health Navigators.

All applicants need to provide the following documents at the time of the appointment:

For working applicants: the last 4 weeks of paystubs from employer indicating gross income.
For self-employed applicants: a copy of your last tax return.
For unemployed applicants: if you are receiving help from anyone, they need to provide a photo ID and fill out the TCCH Letter of Support form stating they are helping you.
If receiving unemployment: a copy of the check or statement from the Unemployment office.
For disabled applicants: a statement from the Disability office indicating you are disabled and proof of disability check amount.
For Social Security applicants: a statement from the Social Security office with proof of check amount.

Sliding Fee Discount Based on Income:

Can I choose my own doctor?

Yes! Let us know which doctor you would like to see when making an appointment. If you need immediate attention and your primary provider is not available, another provider will be happy to see you.

What if I prefer to speak a language other than English?

English, Spanish and Creole are the main languages spoken throughout the TCCH facilities. We also provide services for hearing and speech impaired patients along with 150 other languages through use of interpretation services and video conferencing options. These services allow TCCH to provide instant translations with a live operator.